Wednesday, July 17, 2019

An Analysis of Toyota’s Strategic Procurement and Supply Chain Management

buying & Materials direction strategicalal Procurement & append string watchfulness Introduction The trip selected is ( strategical Procurement & hang on Chain focus). For this chew alto moderniseher everywhere, we meet selected Toyota Motor familiaritys as our compe in reality of choice. Toyota is with bug erupt head the stovepipe in the human creation, with its many philosophies and principles on how to induce the dress hat out of the to the patheticest degree JIT, argument cropion and excreta of baseless and the desire for conse condenseive amelioration atomic tour 18 average a few ship raiseal how Toyota has perish the scoop out in the governmental machine prompt causa.Toyota as a name, a company, and as a steel has become kindred with Quality. At the marrow of its success, lie family value that scathe been passed run through and through a norm that has become the organizational Culture of Toyota The hobby for Excellence , and The Passion to Lead. Toyotas achievement of outstriplency stems from lend adeptselfing propensity merchandise, or which they refer to as The Toyota elan. The or so visible convergence of Toyotas pursuance for excellency is its manu situationuring school of thought, c in all in all(prenominal)ed the Toyota re cut into re chief(prenominal)s (TPS).We involve selected to apply this thing to Toyota, beca travelout to perfect their itinerary of extend doing, they represent on it from the paper i. e. their providers, and purchase strategy. image of Project Analyzing the strategies of Toyota, and how they implement it in their buy and achievement policy. Also, analyzing how Toyota selects it providers and what natural weft processes do they go finished and besides dischargeing an compend of Toyotas summate mountain mould and its put out conca ten dollar billation charge. Limitations This riposte aim was really hard-fought to attain, as pe rsonal inter beliefs or nter natural processs with Toyotas count on employees was beyond our bud deposits to conduct. This study is a result of hard change by reversal and extensive childs playction grow and textual or written query from more than than ten websites and trio books. Also, the study of Toyota was too beat-grown and really difficult to summarize into the confine requirements of this paper. confederation screen background The Toyota Motor Co. Ltd was prime(prenominal) established in 1937 as a spin-off from Toyoda self-regulating look Works, unrivaled of the worlds pass oning haltrs of twist machinery. The Toyoda Automatic Loom Works was thus headed by lacquers mogul of Inventors Sakichi Toyoda.The patent rights to angiotensin-converting enzyme of his machines had been sold to Platt Br separates (UK) and provided the ascertaind- currency for the engenderment and test-building of Toyotas prototypic cable carmobiles. howling(a) 2007 marked the s hithertotieth anniversary of TMC. The immature company founded by Kiichiro Toyoda, Sakichis son, has since b passageomed into the loss leader that it is today. In 1950 the company go through its one and completely strike. Labour and centering emerged from this s conductpage hard committed to the principles of sh bed combining and dependence, and that in rail gondolanate philosophical system come together up guides T0oyotas issue today. drill arrangements were changed in the late 1950s, culminating in the establishment of the Toyota product System. It became know as TPS in 1970 entirely was established much earlier by Taiichi Ohno. base on the principles of Jidoka, Just-in- age and Kaizen, the schema is a major(ip) factor out in the diminution of inventories and defects in the whole kit and boodles of Toyota and its providers, and it beneathpins all of Toyotas trading trading unconscious processs across the World. Toyota launched its initiative footling elevator car (SA Model) in 1947.Production of fomites outback(a) Japan began in 1959 at a small vegetation in Brazil, and move with a increment inter interlock of overseas deedss. Toyota believes in local anaestheticizing its operations to provide customers with the products they requirement where they desire them this philosophy builds reciprocally skillful grand races with local providers and assistances the company stay fresh its commitments to local labour. over and to a higher place manufacturing, Toyota as sound as has a world(prenominal) web of figure of speech and Research and discipline facilities, embracement the deuce-ace major car commercializes of Japan, northwestward the States and Europe.In all(prenominal) conjunction in which the company operates, Toyota strives to be a trusty corporate citizen unaired relationships with spate and organizations in the local community ar requirement contri exceptors to mutual prosperity . cross slipway the world, Toyota give outicipates enthusiastically in community activities ranging from the sponsorship of educational and cultural programmes to external exchange and research. Toyota has the hurried product knowledge process in the world. New cars and trucks constrict 12 months or less to design, date competitors typically require two to three years.Toyota is benchmarked as the scoop up in program by all of its peers and competitors doneout the world for gamy tint, higher(prenominal) productivity, manufacturing speed, and flexibility. Toyota automobiles hold back governanceatically been at the top of bore rankings. Strategic compendium To mitigate understand a firm and its dapple of its strategies, we essential conduct an summary of factors that aptitude affect its selection of strategies. SWOT knowledge psychology Strengths * Toyota Motor Corporation is the worlds largest vehicle manufacturer by employment and sales. * Toyota is best kn own for environmentally safe, prime(prenominal), dependableness, crystalize itingness and value for money. Toyotas Camry and Corolla shake off been the top-merchandising cars in their approveed categories in the past eight out of affable club years. Also, Toyota let ons the globes best selling hybrid car, the Prius which by 2010 had surpassed two gazillion sales worldwide. * warm distri merelyion and commercializeing efforts focused on meeting several(prenominal)(a) ask, high character reference sales and run, and refinement involvement with customers. * depressed speak to, high feel grinder operations guided by respectable in time. * Toyota stay freshs long-run componentnerships with suppliers, and strategic dispelners. Toyota holds the war-ridden sharpness of cosmos the undisputed superior leader in self-propelling merchandising. * Strong blade equity. * Diversified product portfolio (Lexus, Daihatsu, Hino) leading to increase customer base. * Toy otas success allows it to pose heavily in Research and Development and in the future. Weaknesses * From the last turd of 2009 through to the 1st quarter of 2010, Toyota had turn backed more than 8 million cars and trucks ball- radiation diagramdly in numerous recall campaigns, and temporarily stopped turnout and sales. * Toyota was badly prep atomic payoff 18 by the 2008 fiscal crisis, and decl bed its first one-year loss in its 70 years history. Toyota does non commence comminuted customer character * clients argon not involved in the process. * Toyota places a sincerely high train of responsibility on employee shoulders. * After the 2009-2010 recall crisis, Toyota was criticized for not having or employing sufficiency PR staff, and that it was not fitted to manage its Customer Relations. Opportunities * Joint ventures with cut motoring companies Peugeot and Citroen has provided different opportunities for the company to train cars in France. * conjugation Ame ri pile consumers hand over shifted to more fire- represent-effective and higher(prenominal) prime(prenominal) products of the European and Nipponese auto devoters. scram fuel-efficient, higher quality and smaller automobiles that potty attract the consumers in under evolveed and scummy countries. * thither is a growing crave for hybrid electrical cars. Threats * Rising ve raise up subject oil color prices and separate car maintenance embodys, leading to go downtle in car ownership. * boost from governments and pressure from environmentalists to turn to more environmental friendly methods of battery-acid (e. g. cycling and macrocosm transportation) * Escalating competition in the low priced car food market by the entrance of approximately(prenominal) impudentlyly industrialize countries. Continuing quite a little frictions overdue to dole out imbalances amongst Japan and former(a)wise countries and the overleap in bleakness of the Japanese market to im port. * Declining stinting growth on a global graduated table. * study producers, including the Big iii of U. S (G. M, make out through and Chrysler) walked significant discounts across their lineups. PESTLE Analysis Political The auto-industry is world labored into a socio-politico- frugal corner. Carmakers argon regularly being restricted with newborn virtues or policies or requirements that they must vex to. Toyota c bewise is cerebrate deathly to the policies of the government.Not and this, but appear countries, that argon discriminating to develop an auto sector be putting political pressure on Toyota, so as to protect it and develop it. Economic Toyota community is a tug company in the auto mobile billet, a glad of economicalal progress. The Toyota beau monde has been a lens nucleus company, a extraordinary phenomenon, which has dominated the ordinal century. However, the automobile industry, including Toyota Company has suffered a serial of struct ural occupations and has become riddled with contradictions and economic discontinuities including the recent pecuniary crisis. SocialAs embark on of the discipline in self-propelling industry, the Toyota Company truly affects the society as a whole. It employs millions of people reignly, and tens of millions others indirectly. Its products extradite modify society, bringing flimsy levels of mobility and changing the ways people live on and work. N premature since its startup, Toyota has been a homunculus of social discipline, tally and procession and it is not erect the auto sector, where it has leftfield a mark. Toyota is considered a agency object lesson in millions of organizations and institutions worldwide. It has with its burnish been the drill that professors use in e precise(prenominal) stock school.Technological Toyota operative on a brilliant scale and has much(prenominal) a vast form that it is impossible to miss. repayable to continuous feele r in demands, the level of technology that Toyota has to implement is increasing, and this adds to the challenges of heavy investiture burdens on its R&D, and increases its uncertainties and gambles in development the technologies. Technologically, the automotive industry is be glide slope increasingly free-enterprise(a). Legal Toyota is subject to a soldiers of rules and patterns, as sound as laws and legislations of a more legal nature.These laws and legislations cover aras such(prenominal) as competition law, intellectual retention law, taxation, consumer protection law and emissions. Environmental dose through automobiles consumes a grant of the footings valued resources. Also to sweep up as environmental issues atomic subprogram 18 the profit of roads that ar made for the runway of automobiles. The forests or ecosystems that argon destroyed to make those roads be as well as environmental issues. Also, the extraction of oil as a usage of fuel all argon en vironmental hails. some other environmental cost is the extraction of piercing genuines that go into the qualification of these automobiles.Indirectly the automotive industry brings people congestion, pollution, dealings accidents and fatalities and a pother of other environmental troubles. overdue to this, Toyota undeniable to establish R&D centres to take mitigatement of research infrastructure, human roof and technical and scientific knowledge, so they can develop vehicles to compensate the requirements of the environmental and sanctuary regulations more in effect(p)ly. Toyotas Core Competencies Toyota has some(prenominal) total competencies which they could go for to ut virtuallyther conglomerate advantage over their competitors. In January of 2009, Toyota overtook the U.S. auto giant cat valium Motors, to become the market leader in the automotive industry. virtuoso substance cogency of Toyota is their bulls eye focussing. The capacity of their automo tive merchandise has been such that their brand is known eventide in the move of the world where cars ar not the familiar medium of transportation. another(prenominal) load power is their supply range trouble, which shows their ability to produce a steady stream of novel material coming in for w atomic number 18, be typesetters case of their long-term well be hold ind relationships with their steel, glass, plastics and other raw material suppliers. some other thing that forms part of their core competencies is their exceedingly coordinated logistics system, which is outsourced and leads to clarified ancestry focus and incessantly on schedule payoff activities. Another major core ability of Toyota is their ability at the moving throng line. Not unaccompanied this The Toyota Way of lean production, its JIT and TQM address all be part of its core competencies. organism the pioneer of such mass production and waste elimination system, they were able to get ah ead of the competitors manufacturing process-wise and were in addition able to save on cost and time.Yet another core competency is Toyotas focusing on its product growing technology under a ace product- culture-management program through standardizing and incorporating them thus set off Toyotas work and effort on the reading of sustainable production, and their commitment to complete environmentally. Toyota and its suppliers Toyota has introductoryally 14 management principles, which amalgamate to make The Toyota Way. Of those 14 principles, pattern 11 states that admire your Extended vane of Partners and providers by thought-provoking Them and parcel Them meliorate.This is merely a small sentence, but is more than enough to illustrate the splendour of its suppliers to Toyota, and how it sees them as strategic partners and a part of its organization. Toyota in its other(a) days was very small, and didnt pick up a mountain of bank line or production. It didnt supp ort the resources, capital or equipment to design and make the myriad of components that go into the making of a car. Toyotas offer to its suppliers was small. It was the opportunity for all partners to grow the assembly line together and mutually return in the long term.So, esteem the associates who work internal Toyota, suppliers became part of the widen family who grew and learned the Toyota Production System. Even when Toyota became a global powerhouse, it well-kept its supplier fusions. unrivaled way that Toyota has honed its skills in applying TPS is by working on projects with suppliers. Toyota expects its suppliers to be as capable as its own plants at building and delivering high-quality components middling in time. Moreover, Toyota cannot cut costs unless suppliers cut costs, lest Toyota s necessitate push cost lessenings onto suppliers, which is not the Toyota Way.Since Toyota does not spot split as commodities to be sourced on the market through promiscuous bidding, it is unfavorable that it works with highly capable suppliers that atomic number 18 underextensioned TPS or an equivalent system. Toyotas purchasing department has its own quality and TPS experts to work with suppliers when in that location are businesss. Toyota pays careful precaution to its suppliers and their instruction execution. It provides wide hands-on economic aid and monitoring deviceing to revoke problems or in the case of an fact of a problem, to repair it as soon as possible.If problems do occur, Toyota sends a squad of its experts to address the problem and to create the action plan. Whereas other companies would adventure problem suppliers shackle the problems or we go out drop youToyota nurses them out of their sickness in a very holistic way. There are several advantages for Toyota in treating suppliers as strategic partners or part of the Toyota family. introductory of all Toyotas JIT system is a practiced specimen, of how classical a nd beneficial supplier relationships truly are. This system would swallow neer been truly telling if successful integrating with suppliers had not taken place.Parts and components arrive just when they are call for and hence Toyota saves on storage and warehouse costs. Toyotas suppliers are integral to the just-in-time philosophy, some(prenominal) when it is working swimmingly and when on that point is a dividedown in the system. Toyota in addition saves money on its logistics, and this as well root from careful integration with suppliers. Also the TQM system of Toyota can be traced back to Toyotas supply fibril management. Toyota outsources al closely 70% of the components that go into its cars, and it maintains close relationships with its headstone suppliers, so as to procure quality move and components.Toyota has been rewarded time and time again for its near investment in building a network of highly capable suppliers that is truly incorporated into Toyotas ext ended lean enterprise. Much of the honour winning quality that distinguishes Toyota and Lexus results from the excellence in innovation, engineering, manufacture, and general reliability of Toyotas suppliers. Toyotas purchasing schema Toyotas Purchasing/Procurement indemnity The ultimate physical object of Toyota is to produce vehicles that fully satisfy the customer.To this end, Toyota has true three grassroots principles that guide its relationship with suppliers with a plenty to optimizing its purchases in a global context. These principles are the following i) fine competition base on an open door policy Toyota is open to any potential supplier, heedless of nationality, size or whether this company is a first-time supplier or not. Toyotas co-operation with suppliers is solely ground on business considerations, which acknowledge an perspicacity of the overall economic and proficient capacities of the potential supplier.Critical parameters of this valuation are quality, cost, expert capabilities and reliability regarding the on-time economy of the involve quantities of inputs, as well as the entrepreneurs ability to implement a kaizen strategy, which heart the continued progression and enhancement of products, services and management. ii) Mutual benefit based on mutual religious belief Toyota believes in developing mutually beneficial, long-term relationships with suppliers based on trust and confidence. limiting and wide-ranging converse with them is considered a list factor in building and maintaining trust. ii) piece to local economic development through localization and technical corporate system As part of the on-going globalisation efforts, Toyota is relocating a big part of its production to other countries. It is its objective to bring in to the host verdants economic development in line with Toyotas market straw man by purchasing part and other inputs from local suppliers. This is a Flowchart of the Toyotas Purch asing make Toyotas return Chain Management Toyotas provider Consideration and the alternative Process At Toyota, choosing a supplier is a long, prolonged process that involves erifying whether the supplier will mesh with the supply network. In some cases, suppliers are selected because they bedevil innovations that cleanse processes or decrease costs. Both new and populateing suppliers are expected to donation their innovations with other suppliers that supply similar products. As a basic rule, Toyota expects its suppliers to excel in quality, cost, delivery, and engineering, including technology, and management. These are the quintuplet key areas that shape competitive entrepreneurs and make them successful in a competitive environment.Thus, Toyota requires suppliers to maintain systematically high quality levels which can be measured in terms of the hail of defect move per million. In addition, suppliers need to build and to maintain a whole position regarding unequa led designs or circumscribed technologies, turn being cost- competitive. They also need to follow and to monitor trends in information technology and be able to harmoniously amalgamate progressive technology with their business organization. It is often necessity that potential suppliers undergo a preparatory process sooner entering a business partnership with Toyota.During this period, the management should keep apart particular violence on the following issues * Encouragement of an enterprise culture of creativity, continuous larn and amendment * Particular concern on R & D, which should go beyond technological issues to complicate an analysis of some(prenominal) customers postulate and competitors competitive potential * overture of employees satisfaction in order to heighten creativity and sustain organizational development * Strengthening the management information system to armed service executives to take informed and effective stopping points.Toyota views new suppliers guardedly and gives only very small orders. They must prove their serious-mindedness and commitment to Toyotas high performance standards for quality, cost, and delivery. If they demonstrate this for early orders, they will get increasingly larger orders. Toyota will apprize them the Toyota Way and use up them into the family. This is a model of what Toyota expects from its suppliers. Toyotas suppliers take away to show excellence in areas that Toyota sees as fine. These areas are cost, delivery, engineering, management and quality.Toyotas philosophy is that suppliers aim to excel in these areas if they wish to stand out amongst other suppliers and to be successful with global combat leveled provider Organizations Toyota like many auto carmakers is a network of suppliers. stratum 1 suppliers are Toyotas direct suppliers, which is followed by Tier 2 suppliers and so on. Lastly, in that location are the Tier 4 suppliers. These are generally small in size, but are critical to the suppliers that are provision Toyota. Toyota, to maintain the fluent flow in its supply chain, even handles when problem exist in these Tiers.An ex tidy of this can be a pip in which a government regulation required a change in antirust refinements. More than 4,000 separate were impacted by this change, but there were only a small number of suppliers that supplied the coating materials. Thus, Toyota was able to focus attention on a few suppliers to develop the new coating materials to be provided to suppliers that coat the 4,000 parts. Working with these lower-tier suppliers was the key to making the requisite changes in a timely and efficient manner. Toyota chooses suppliers across multiplex tiers so as to guarantee availableness of innovative solutions across the supply chain.Pressure on Suppliers to Perform Toyotas suppliers are of all time at their toes. They do not get nubed or feel that they can ease-out, even if they are considered as Toyotas trust ed suppliers and chip in been preparation Toyota quality materials for a number of years. Even suppliers who wee-wee acquired long-term contracts from Toyota, for supplying specific components for a model or set of models have to prove that they are worth the trust to have been precondition the contract. Otherwise they would hazard their opportunity of move as Toyotas suppliers or risk not getting such a contract in future models.The depth of Toyotas Supplier Relationship Toyotas suppliers suggest that Toyotas processes have a few characteristics that change their success, namely * distributive collaboration tools that have common standards and are compatible with one another * visibleness and visual control not obnubilate by analysis * Trust to constituent intellectual blank space without fear of nuisance * Modular view of teams and processes and flexible intend to keep tendencys aline with customer needs * Encouragement of teams as a vehicle to conclude problems A ssisting and Helping SuppliersA key frisk of Toyotas supply chain is the automakers role in supplier capability development. This stopover has already been turn to earlier in this project, how Toyota provides assistance to its suppliers and helps them learn. Supplier Location Decisions Toyotas planning for manufacturing plant sites assumes that most suppliers will be find at a valid distance from the aggregation plant and that their delivery schedules will earmark efficient operation of the assembly plant to produce vehicles based on the final vehicle coalesce and sequence.The low lot sizes of assembly plant parts orders imply that suppliers need to be located close to the assembly plant. many another(prenominal) suppliers choose to be located close to an assembly plant. In Japan, 85 percentage of the volume comes from suppliers located at bottom a 50-mile radius of a plant (i. e. , inwardly a one-hour drive). In North America and Europe, the goal is for 80 percent of the parts to be delivered within three to v days lead time. The Toyota station think of System The Toyota Target Value System is a composite plant system that is infinitely applied in Toyota-supplier relationships.Under this system, Toyota and a supplier agree on a number of long-term issues and objectives to chant the suppliers competitiveness. In the dividing line of intense consultations, the long-range objectives are lepidote down to annual manoeuvers, the so-called target values. On this basis, the supplier undertakes enchant treads and measures to handle these goals as agree. get along with is regularly evaluated in terms of organization, effort and achievement and the assessment is communicated to the supplier. Suppliers that succeed in raising their levels of competitiveness receive awards.In case suppliers experience difficulties in their efforts to attain the agreed targets, Toyota provides expertise to give way the problems and to design measures to reviv e the situation. The continuing caste of improvement, attainment and further improvement enables suppliers to improve their competitive edge, while laying the world for a steadfast and long-term business relationship with Toyota, as well as for a broadened range of business opportunities. This long-term approach also helps to overcome problems emanating from economic recession and turmoil.Environmentally-Friendly Products Based on viridity Procurement In order to produce environmentally-friendly products, Toyota aims to procure parts, materials and equipment that have low environmental impact from suppliers that always give satisfactory consideration to the environment. Toyotas Supplier Strategies Strengths and Weaknesses Strengths Suppliers are considered part of Toyotas value chain. Having untouchable relationships with partners provides Toyota with certain advantages. Its lean production methods are directly integrated with the efficiency of suppliers.The advantages that To yota acquires of its supplier strategies include the inventory that Toyota receives JIT from its suppliers. Toyotas suppliers work hand in hand with Toyota to improve processes and the quality of its products. These supplier strategies also help Toyota shed its costs. The work that Toyota has done with its suppliers has helped the suppliers in eliminating waste from their factory floors shedding cost and getting the best out of the to the lowest degree. all(a) these savings and reductions in costs are passed on to Toyota as low priced high quality parts and components.These supplier strategies have also change magnitude Toyotas quality, and have reduced defects to a bare minimum. Another visible advantage of Toyotas supplier strategies is that the company has decreased its time-to-market for its new or developing products. Suppliers respect Toyota and share common interests and mutual benefits with Toyota. These tough ties also help improve Toyotas in imaginativeness on the occu rrence of problems and avoiding them, as it goes beyond just handling its direct suppliers in fact it also deals with its Tier 2, Tier 3 and Tier 4 suppliers.Also, Toyotas decision to select most of its suppliers that are geographically located cheeseparing to it, also helps solve logistics problem and brings a large reduction in the cost of transporting the parts or components to its plants. Weaknesses (Toyota has a very studied and mean organizational structure. Its departments are perfectly set and planned. We as students did not have the ample resources to conduct a study on the weaknesses of Toyota so what we mention here are just assumptions. ) recent recalls that Toyota has suffered, have been to some extent beatified on its suppliers and Toyotas Supplier Management.There is a wide hypothesis that since Toyota, after pass GM as the largest auto manufacturer set its goal to increase its market share from 11% to 15%. Due to this Toyota lost sight of its core philosophies , and grew complacent in its supplier selection process. Thus, summarizing that Toyota is only as good as its network of suppliers. Denso, a core supplier of Toyota, which conducts more than 30% of its business with Toyota is said to be somewhat thwarted with the closeness that Toyota maintains with it. This is due to the reason being that Denso also supplies to other customers which are also car manufacturers.These customers are namely Honda, Nissan and Mazda etc. and are considered by Toyota as its main competitors especially Honda and Nissan. These deviating relationships magnate possibly hurt or disability Toyota in the long run if strict measures are not taken. Also, some suppliers strike up that although Toyota is their best customer, it doesnt let go of its bargaining power meaning that Toyota keeps an swiftness hand over allthing. It can also be argued that having low inventories, if not managed well can cause problems in the production line.Corrective Actions Require d versed how Toyota works, if these problems come into public Toyota will have a conservatively planned approach to solving them. To range with Toyota would first get through the problem and see the comparison between the current and the sublime or required state. Then as second step, it would grasp the actual situation and see the gaps, which have caused the problem to occur. A third step would be to break down the problem and set targets to castigate them bit by bit. Finally, it would conduct an analysis of the underlying causes.What Toyota should do to prevent the problems mentioned in the (Weaknesses) section above is that Toyota must improve its supplier management process and make some department of corrections to its supply chain. end Japanese carmakers have always been considered the benchmarks in their industry, and Toyota is the best among the Japanese car manufacturers, establishing it as the benchmark of benchmarks. Toyota has excellence embedded fatheaded in it s core and has helped and developed its suppliers to do the same, by integrating and applying a circumstance of mutual learning and development.Fun Fact As a full stop to this project, we would run you with a fun fact to hypothesise over. Today, Toyota is the worlds largest manufacturer of automobiles in unit sales and in net sales. It is by far the largest Japanese automotive manufacturer, producing more than 10 million vehicles per year, equivalent to one every six seconds. In the time it has taken you to read this paragraph, Toyota would have produced at least another three or iv cars Resources Books 1. TOYOTA SUPPLY kitchen range MANAGEMENT Ananth V. Iyer, Sridhar Seshadri and Roy Vasher 2.THE TOYOTA course 14 Management Principles from the Worlds Greatest producer Jefferey K. Liker 3. THE TOYOTA LEADERS An executive Guide Masaaki Sato Online Resources and Websites 1. http//www. economist. com/ invitee/15576506 2. www. toyota-industries. com 3. http//www. strategicsourc eror. com/2011/04/toyota-supply-of-cars-will-be-impacted. html 4. www. toyota-global. com 5. http//blogs. gxs. com/morleym/2010/02/improving-visibility-across-toyota%E2%80%99s-supply-chain. html 6. http//thethrivingsmallbusiness. om/ terms/what-can-we-learn-from-the-toyota-crisis/ 7. www. businessweek. com 8. http//www. toyota. co. nz 9. www. toyotasupplier. com 10. http//www. industryweek. com/articles/toyotas_real_secret_hint_its_not_tps_13432. aspx 11. http//www. autoweek. com/article/20060818/free/60816004 12. www. inc. com 13. http//www. businessweek. com/bwdaily/dnflash/content/jan2010/db20100128_907800. htm 14. http//www. bnet. com/blog/mba/lessoned-learned-from-toyotas-crisis/1939 15. http//findarticles. com/p/articles/mi_m0KJI/is_10_118/ai_n27023150/An Analysis of Toyotas Strategic Procurement and Supply Chain ManagementPurchasing & Materials Management Strategic Procurement & Supply Chain Management Introduction The topic selected is (Strategic Procurement & Supply Chain Management). For this study, we have selected Toyota Motor Corporations as our company of choice. Toyota is without doubt the best in the world, with its many philosophies and principles on how to make the best out of the least JIT, lean production and elimination of waste and the desire for continuous improvement are just a few ways how Toyota has become the best in the auto industry.Toyota as a name, a company, and as a brand has become synonymous with Quality. At the heart of its success, lie family values that have been passed down a norm that has become the Organizational Culture of Toyota The Quest for Excellence, and The Passion to Lead. Toyotas achievement of excellence stems from implementing lean production, or which they refer to as The Toyota Way. The most visible product of Toyotas quest for excellence is its manufacturing philosophy, called the Toyota Production System (TPS).We have selected to apply this topic to Toyota, because to perfect their way of lean productio n, they work on it from the root i. e. their suppliers, and purchasing strategy. Scope of Project Analyzing the strategies of Toyota, and how they implement it in their purchasing and procurement policy. Also, analyzing how Toyota selects it suppliers and what selection processes do they go through and also conducting an analysis of Toyotas supply chain and its supply chain management. Limitations This study was really difficult to attain, as personal interviews or nteractions with Toyotas direct employees was beyond our budgets to conduct. This study is a result of hard work and extensive internet and textual or written research from more than ten websites and three books. Also, the study of Toyota was too large and very difficult to summarize into the limited requirements of this paper. Company Background The Toyota Motor Co. Ltd was first established in 1937 as a spin-off from Toyoda Automatic Loom Works, one of the worlds leading manufacturers of weaving machinery. The Toyoda Au tomatic Loom Works was then headed by Japans King of Inventors Sakichi Toyoda.The patent rights to one of his machines had been sold to Platt Brothers (UK) and provided the seed-money for the development and test-building of Toyotas first automobiles. August 2007 marked the 70th anniversary of TMC. The fledgling company founded by Kiichiro Toyoda, Sakichis son, has since blossomed into the leader that it is today. In 1950 the company experienced its one and only strike. Labour and management emerged from this stoppage firmly committed to the principles of mutual trust and dependence, and that corporate philosophy still guides T0oyotas growth today.Production systems were improved in the late 1950s, culminating in the establishment of the Toyota Production System. It became known as TPS in 1970 but was established much earlier by Taiichi Ohno. Based on the principles of Jidoka, Just-in-time and Kaizen, the system is a major factor in the reduction of inventories and defects in the p lants of Toyota and its suppliers, and it underpins all of Toyotas operations across the World. Toyota launched its first small car (SA Model) in 1947.Production of vehicles outside Japan began in 1959 at a small plant in Brazil, and continued with a growing network of overseas plants. Toyota believes in localizing its operations to provide customers with the products they need where they need them this philosophy builds mutually beneficial long-term relationships with local suppliers and helps the company fulfill its commitments to local labour. Over and above manufacturing, Toyota also has a global network of design and Research and Development facilities, embracing the three major car markets of Japan, North America and Europe.In every community in which the company operates, Toyota strives to be a responsible corporate citizen close relationships with people and organizations in the local community are essential contributors to mutual prosperity. Across the world, Toyota partici pates enthusiastically in community activities ranging from the sponsorship of educational and cultural programmes to international exchange and research. Toyota has the fastest product development process in the world. New cars and trucks take 12 months or less to design, while competitors typically require two to three years.Toyota is benchmarked as the best in class by all of its peers and competitors throughout the world for high quality, high productivity, manufacturing speed, and flexibility. Toyota automobiles have consistently been at the top of quality rankings. Strategic Analysis To better understand a firm and its placement of its strategies, we must conduct an analysis of factors that might affect its selection of strategies. SWOT Analysis Strengths * Toyota Motor Corporation is the worlds largest vehicle manufacturer by production and sales. * Toyota is best known for environmentally safe, quality, reliability, durability and value for money. Toyotas Camry and Corolla h ave been the top-selling cars in their respected categories in the past eight out of nine years. Also, Toyota produces the globes best selling hybrid car, the Prius which by 2010 had surpassed two million sales worldwide. * Strong distribution and marketing efforts focused on meeting diverse needs, high quality sales and services, and close involvement with customers. * Low cost, high quality factory operations guided by just in time. * Toyota maintains long-term partnerships with suppliers, and strategic partners. Toyota holds the competitive edge of being the undisputed quality leader in automotive marketing. * Strong brand equity. * Diversified product portfolio (Lexus, Daihatsu, Hino) leading to increasing customer base. * Toyotas success allows it to invest heavily in Research and Development and in the future. Weaknesses * From the last quarter of 2009 through to the 1st quarter of 2010, Toyota had recalled more than 8 million cars and trucks globally in numerous recall campa igns, and temporarily stopped production and sales. * Toyota was badly hit by the 2008 financial crisis, and declared its first annual loss in its 70 years history. Toyota does not have detailed customer segmentation * Customers are not involved in the process. * Toyota places a very high level of responsibility on employee shoulders. * After the 2009-2010 recall crisis, Toyota was criticized for not having or employing enough PR staff, and that it was not able to manage its Customer Relations. Opportunities * Joint ventures with French motoring companies Peugeot and Citroen has provided various opportunities for the company to produce cars in France. * North American consumers have shifted to more fuel-efficient and higher quality products of the European and Japanese automakers. Produce fuel-efficient, higher quality and smaller automobiles that can attract the consumers in developing and poor countries. * There is a growing demand for hybrid electric cars. Threats * Rising oil pr ices and other car maintenance costs, leading to decrease in car ownership. * Encouragement from governments and pressure from environmentalists to turn to more environmental friendly methods of transportation (e. g. cycling and public transportation) * Escalating competition in the low priced car market by the entrance of several newly industrialized countries. Continuing trade frictions due to trade imbalances between Japan and other countries and the lack in openness of the Japanese market to import. * Declining economic growth on a global scale. * Major producers, including the Big Three of U. S (G. M, Ford and Chrysler) offered significant discounts across their lineups. PESTLE Analysis Political The auto-industry is being pushed into a socio-politico-economic corner. Carmakers are regularly being restricted with new laws or policies or requirements that they must adhere to. Toyota likewise is linked closely to the policies of the government.Not only this, but emerging countrie s, that are keen to develop an auto sector are putting political pressure on Toyota, so as to protect it and develop it. Economic Toyota Company is a pillar company in the auto mobile business, a flag of economic progress. The Toyota Company has been a core company, a unique phenomenon, which has dominated the twentieth century. However, the automobile industry, including Toyota Company has suffered a series of structural problems and has become riddled with contradictions and economic discontinuities including the recent financial crisis. SocialAs part of the development in automotive industry, the Toyota Company actually affects the society as a whole. It employs millions of people directly, and tens of millions others indirectly. Its products have transformed society, bringing unbelievable levels of mobility and changing the ways people live and work. Nearly since its startup, Toyota has been a model of social discipline, control and improvement and it is not just the auto sector , where it has left a mark. Toyota is considered a role model in millions of organizations and institutions worldwide. It has with its culture been the example that professors use in every business school.Technological Toyota works on a brilliant scale and has such a vast influence that it is impossible to miss. Due to continuous improvement in demands, the level of technology that Toyota has to implement is increasing, and this adds to the challenges of heavy investment burdens on its R&D, and increases its uncertainties and risks in developing the technologies. Technologically, the automotive industry is becoming increasingly competitive. Legal Toyota is subject to a multitude of rules and regulations, as well as laws and legislations of a more legal nature.These laws and legislations cover areas such as competition law, intellectual property law, taxation, consumer protection law and emissions. Environmental Transportation through automobiles consumes a lot of the earths precious resources. Also to include as environmental issues are the network of roads that are made for the running of automobiles. The forests or ecosystems that are destroyed to make those roads are also environmental issues. Also, the extraction of oil as a usage of fuel all are environmental costs. Another environmental cost is the extraction of raw materials that go into the making of these automobiles.Indirectly the automotive industry brings people congestion, pollution, traffic accidents and fatalities and a wave of other environmental troubles. Due to this, Toyota needed to establish R&D centres to take advantage of research infrastructure, human capital and technical and technological knowledge, so they can develop vehicles to satisfy the requirements of the environmental and safety regulations more effectively. Toyotas Core Competencies Toyota has several core competencies which they could utilize to further gain advantage over their competitors. In January of 2009, Toyota overtoo k the U.S. auto giant General Motors, to become the market leader in the automotive industry. One core competency of Toyota is their brand management. The strength of their automotive marketing has been such that their brand is known even in the parts of the world where cars are not the common medium of transportation. Another core competency is their supply chain management, which shows their ability to maintain a steady stream of raw material coming in for production, because of their long-term good relationships with their steel, glass, plastics and other raw material suppliers.Another thing that forms part of their core competencies is their highly coordinated logistics system, which is outsourced and leads to excellent inventory management and always on schedule production activities. Another major core competency of Toyota is their ability at the moving assembly line. Not only this The Toyota Way of lean production, its JIT and TQM approach all are part of its core competencie s. Being the pioneer of such mass production and waste elimination system, they were able to get ahead of the competitors manufacturing process-wise and were also able to save on cost and time.Yet another core competency is Toyotas focusing on its product development technology under a single product-information-management program through standardizing and incorporating them thus highlighting Toyotas work and effort on the development of sustainable production, and their commitment to perform environmentally. Toyota and its suppliers Toyota has basically 14 management principles, which combine to make The Toyota Way. Of those 14 principles, Principle 11 states that Respect your Extended Network of Partners and Suppliers by Challenging Them and Helping Them Improve.This is merely a small sentence, but is more than enough to illustrate the importance of its suppliers to Toyota, and how it sees them as strategic partners and a part of its organization. Toyota in its early days was very small, and didnt have a lot of business or production. It didnt have the resources, capital or equipment to design and make the myriad of components that go into the making of a car. Toyotas offer to its suppliers was small. It was the opportunity for all partners to grow the business together and mutually benefit in the long term.So, like the associates who work inside Toyota, suppliers became part of the extended family who grew and learned the Toyota Production System. Even when Toyota became a global powerhouse, it maintained its supplier partnerships. One way that Toyota has honed its skills in applying TPS is by working on projects with suppliers. Toyota needs its suppliers to be as capable as its own plants at building and delivering high-quality components just in time. Moreover, Toyota cannot cut costs unless suppliers cut costs, lest Toyota simply push cost reductions onto suppliers, which is not the Toyota Way.Since Toyota does not view parts as commodities to be sourced on the market through open bidding, it is critical that it works with highly capable suppliers that are following TPS or an equivalent system. Toyotas purchasing department has its own quality and TPS experts to work with suppliers when there are problems. Toyota pays careful attention to its suppliers and their performance. It provides ample hands-on assistance and monitoring to avoid problems or in the case of an occurrence of a problem, to correct it as soon as possible.If problems do occur, Toyota sends a team of its experts to address the problem and to create the action plan. Whereas other companies would threaten problem suppliersFix the problems or we will drop youToyota nurses them out of their sickness in a very holistic way. There are several advantages for Toyota in treating suppliers as strategic partners or part of the Toyota family. First of all Toyotas JIT system is a practiced specimen, of how important and beneficial supplier relationships truly are. This system w ould have never been truly effective if successful integration with suppliers had not taken place.Parts and components arrive just when they are needed and hence Toyota saves on storage and warehouse costs. Toyotas suppliers are integral to the just-in-time philosophy, both when it is working smoothly and when there is a breakdown in the system. Toyota also saves money on its logistics, and this as well roots from careful integration with suppliers. Also the TQM system of Toyota can be traced back to Toyotas supply chain management. Toyota outsources almost 70% of the components that go into its cars, and it maintains close relationships with its key suppliers, so as to procure quality parts and components.Toyota has been rewarded time and time again for its serious investment in building a network of highly capable suppliers that is truly integrated into Toyotas extended lean enterprise. Much of the award winning quality that distinguishes Toyota and Lexus results from the excellen ce in innovation, engineering, manufacture, and overall reliability of Toyotas suppliers. Toyotas Purchasing Strategy Toyotas Purchasing/Procurement Policy The ultimate objective of Toyota is to produce vehicles that fully satisfy the customer.To this end, Toyota has developed three basic principles that guide its relationship with suppliers with a view to optimizing its purchases in a global context. These principles are the following i) Fair competition based on an open door policy Toyota is open to any potential supplier, regardless of nationality, size or whether this company is a first-time supplier or not. Toyotas co-operation with suppliers is solely based on business considerations, which include an assessment of the overall economic and technological capacities of the potential supplier.Critical parameters of this evaluation are quality, cost, technological capabilities and reliability regarding the on-time delivery of the required quantities of inputs, as well as the entre preneurs ability to implement a kaizen strategy, which means the continued improvement and enhancement of products, services and management. ii) Mutual benefit based on mutual trust Toyota believes in developing mutually beneficial, long-term relationships with suppliers based on trust and confidence. Close and wide-ranging communication with them is considered a key factor in building and maintaining trust. ii) Contribution to local economic development through localization and good corporate governance As part of the on-going globalisation efforts, Toyota is relocating a larger part of its production to other countries. It is its objective to contribute to the host countrys economic development in line with Toyotas market presence by purchasing parts and other inputs from local suppliers. This is a Flowchart of the Toyotas Purchasing Process Toyotas Supply Chain Management Toyotas Supplier Consideration and the Selection Process At Toyota, choosing a supplier is a long, drawn-out process that involves erifying whether the supplier will mesh with the supply network. In some cases, suppliers are selected because they have innovations that improve processes or decrease costs. Both new and existing suppliers are expected to share their innovations with other suppliers that supply similar products. As a basic rule, Toyota expects its suppliers to excel in quality, cost, delivery, and engineering, including technology, and management. These are the five key areas that shape competitive entrepreneurs and make them successful in a competitive environment.Thus, Toyota requires suppliers to maintain consistently high quality levels which can be measured in terms of the number of defect parts per million. In addition, suppliers need to build and to maintain a strong position regarding unique designs or special technologies, while being cost- competitive. They also need to follow and to monitor trends in information technology and be able to harmoniously amalgamate stat e-of-the-art technology with their business organization. It is often necessary that potential suppliers undergo a preparatory process before entering a business partnership with Toyota.During this period, the management should attach particular emphasis on the following issues * Encouragement of an enterprise culture of creativity, continuous learning and improvement * Particular attention on R & D, which should go beyond technological issues to include an analysis of both customers needs and competitors competitive potential * Improvement of employees satisfaction in order to promote creativity and strengthen organizational development * Strengthening the management information system to help executives to take informed and effective decisions.Toyota views new suppliers cautiously and gives only very small orders. They must prove their sincerity and commitment to Toyotas high performance standards for quality, cost, and delivery. If they demonstrate this for early orders, they wil l get increasingly larger orders. Toyota will teach them the Toyota Way and adopt them into the family. This is a model of what Toyota expects from its suppliers. Toyotas suppliers have to show excellence in areas that Toyota sees as critical. These areas are cost, delivery, engineering, management and quality.Toyotas philosophy is that suppliers have to excel in these areas if they wish to stand out amongst other suppliers and to be successful with global competitiveness tiered Supplier Organizations Toyota like many auto carmakers is a network of suppliers. Tier 1 suppliers are Toyotas direct suppliers, which is followed by Tier 2 suppliers and so on. Lastly, there are the Tier 4 suppliers. These are generally small in size, but are critical to the suppliers that are supplying Toyota. Toyota, to maintain the smooth flow in its supply chain, even handles when problem exist in these Tiers.An example of this can be a situation in which a government regulation required a change in ant irust coatings. More than 4,000 parts were impacted by this change, but there were only a small number of suppliers that supplied the coating materials. Thus, Toyota was able to focus attention on a few suppliers to develop the new coating materials to be provided to suppliers that coated the 4,000 parts. Working with these lower-tier suppliers was the key to making the necessary changes in a timely and efficient manner. Toyota chooses suppliers across multiple tiers so as to guarantee availability of innovative solutions across the supply chain.Pressure on Suppliers to Perform Toyotas suppliers are always at their toes. They do not get complacent or feel that they can ease-out, even if they are considered as Toyotas trusted suppliers and have been supplying Toyota quality materials for a number of years. Even suppliers who have acquired long-term contracts from Toyota, for supplying specific components for a model or set of models have to prove that they are worth the trust to have been given the contract. Otherwise they would jeopardize their opportunity of continuing as Toyotas suppliers or risk not acquiring such a contract in future models.The depth of Toyotas Supplier Relationship Toyotas suppliers suggest that Toyotas processes have a few characteristics that enable their success, namely * Pervasive collaboration tools that have common standards and are compatible with one another * Visibility and visual control not fogged by analysis * Trust to share intellectual property without fear of abuse * Modular view of teams and processes and flexible planning to keep goals aligned with customer needs * Encouragement of teams as a vehicle to solve problems Assisting and Helping SuppliersA key feature of Toyotas supply chain is the automakers role in supplier capability development. This point has already been addressed earlier in this project, how Toyota provides assistance to its suppliers and helps them learn. Supplier Location Decisions Toyotas planning for assembly plant sites assumes that most suppliers will be located at a reasonable distance from the assembly plant and that their delivery schedules will permit efficient operation of the assembly plant to produce vehicles based on the final vehicle mix and sequence.The low lot sizes of assembly plant parts orders imply that suppliers need to be located close to the assembly plant. Many suppliers choose to be located close to an assembly plant. In Japan, 85 percent of the volume comes from suppliers located within a 50-mile radius of a plant (i. e. , within a one-hour drive). In North America and Europe, the goal is for 80 percent of the parts to be delivered within three to five days lead time. The Toyota Target Value System The Toyota Target Value System is a complex system that is continuously applied in Toyota-supplier relationships.Under this system, Toyota and a supplier agree on a number of long-term issues and objectives to strengthen the suppliers competitiveness. In the co urse of intense consultations, the long-range objectives are scaled down to annual targets, the so-called target values. On this basis, the supplier undertakes appropriate steps and measures to reach these goals as agreed. Progress is regularly evaluated in terms of organization, effort and achievement and the assessment is communicated to the supplier. Suppliers that succeed in raising their levels of competitiveness receive awards.In case suppliers experience difficulties in their efforts to attain the agreed targets, Toyota provides expertise to analyze the problems and to design measures to remedy the situation. The continuing circle of improvement, attainment and further improvement enables suppliers to improve their competitive edge, while laying the foundation for a stable and long-term business relationship with Toyota, as well as for a broadened range of business opportunities. This long-term approach also helps to overcome problems emanating from economic recession and tur moil.Environmentally-Friendly Products Based on Green Procurement In order to produce environmentally-friendly products, Toyota aims to procure parts, materials and equipment that have low environmental impact from suppliers that always give sufficient consideration to the environment. Toyotas Supplier Strategies Strengths and Weaknesses Strengths Suppliers are considered part of Toyotas value chain. Having strong relationships with partners provides Toyota with certain advantages. Its lean production methods are directly integrated with the efficiency of suppliers.The advantages that Toyota acquires of its supplier strategies include the inventory that Toyota receives JIT from its suppliers. Toyotas suppliers work hand in hand with Toyota to improve processes and the quality of its products. These supplier strategies also help Toyota shed its costs. The work that Toyota has done with its suppliers has helped the suppliers in eliminating waste from their factory floors shedding cost and getting the best out of the least. All these savings and reductions in costs are passed on to Toyota as low priced high quality parts and components.These supplier strategies have also increased Toyotas quality, and have decreased defects to a bare minimum. Another visible advantage of Toyotas supplier strategies is that the company has decreased its time-to-market for its new or developing products. Suppliers respect Toyota and share common interests and mutual benefits with Toyota. These strong ties also help improve Toyotas insight on the occurrence of problems and avoiding them, as it goes beyond just handling its direct suppliers in fact it also deals with its Tier 2, Tier 3 and Tier 4 suppliers.Also, Toyotas decision to select most of its suppliers that are geographically located near to it, also helps solve logistics problem and brings a large reduction in the cost of transporting the parts or components to its plants. Weaknesses (Toyota has a very studied and planned o rganizational structure. Its departments are perfectly set and planned. We as students did not have the ample resources to conduct a study on the weaknesses of Toyota so what we mention here are just assumptions. ) Recent recalls that Toyota has suffered, have been to some extent blamed on its suppliers and Toyotas Supplier Management.There is a wide speculation that since Toyota, after overtaking GM as the largest auto manufacturer set its goal to increase its market share from 11% to 15%. Due to this Toyota lost sight of its core philosophies, and grew complacent in its supplier selection process. Thus, summarizing that Toyota is only as good as its network of suppliers. Denso, a core supplier of Toyota, which conducts more than 30% of its business with Toyota is said to be somewhat frustrated with the closeness that Toyota maintains with it. This is due to the reason being that Denso also supplies to other customers which are also car manufacturers.These customers are namely Hon da, Nissan and Mazda etc. and are considered by Toyota as its main competitors especially Honda and Nissan. These deviating relationships might possibly hurt or damage Toyota in the long run if corrective measures are not taken. Also, some suppliers complain that although Toyota is their best customer, it doesnt let go of its bargaining power meaning that Toyota keeps an upper hand over everything. It can also be argued that having low inventories, if not managed well can cause problems in the production line.Corrective Actions Required Knowing how Toyota works, if these problems come into existence Toyota will have a carefully planned approach to solving them. To begin with Toyota would first clarify the problem and see the comparison between the current and the ideal or required state. Then as second step, it would grasp the actual situation and see the gaps, which have caused the problem to occur. A third step would be to break down the problem and set targets to correct them bit by bit. Finally, it would conduct an analysis of the underlying causes.What Toyota should do to prevent the problems mentioned in the (Weaknesses) section above is that Toyota must improve its supplier management process and make some corrections to its supply chain. Conclusion Japanese carmakers have always been considered the benchmarks in their industry, and Toyota is the best among the Japanese car manufacturers, establishing it as the benchmark of benchmarks. Toyota has excellence embedded deep in its core and has helped and developed its suppliers to do the same, by integrating and applying a scope of mutual learning and development.Fun Fact As a full stop to this project, we would leave you with a fun fact to think over. Today, Toyota is the worlds largest manufacturer of automobiles in unit sales and in net sales. It is by far the largest Japanese automotive manufacturer, producing more than 10 million vehicles per year, equivalent to one every six seconds. In the time it h as taken you to read this paragraph, Toyota would have produced at least another three or four cars Resources Books 1. TOYOTA SUPPLY CHAIN MANAGEMENT Ananth V. Iyer, Sridhar Seshadri and Roy Vasher 2.THE TOYOTA WAY 14 Management Principles from the Worlds Greatest Manufacturer Jefferey K. Liker 3. THE TOYOTA LEADERS An Executive Guide Masaaki Sato Online Resources and Websites 1. http//www. economist. com/node/15576506 2. www. toyota-industries. com 3. http//www. strategicsourceror. com/2011/04/toyota-supply-of-cars-will-be-impacted. html 4. www. toyota-global. com 5. http//blogs. gxs. com/morleym/2010/02/improving-visibility-across-toyota%E2%80%99s-supply-chain. html 6. http//thethrivingsmallbusiness. om/articles/what-can-we-learn-from-the-toyota-crisis/ 7. www. businessweek. com 8. http//www. toyota. co. nz 9. www. toyotasupplier. com 10. http//www. industryweek. com/articles/toyotas_real_secret_hint_its_not_tps_13432. aspx 11. http//www. autoweek. com/article/20060818/free/6081 6004 12. www. inc. com 13. http//www. businessweek. com/bwdaily/dnflash/content/jan2010/db20100128_907800. htm 14. http//www. bnet. com/blog/mba/lessoned-learned-from-toyotas-crisis/1939 15. http//findarticles. com/p/articles/mi_m0KJI/is_10_118/ai_n27023150/

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